{"id":12696,"date":"2022-06-15T12:18:17","date_gmt":"2022-06-15T09:18:17","guid":{"rendered":"https:\/\/2023.sustainabilityreport2018.helpe.gr\/indicators\/2-25\/"},"modified":"2024-07-21T18:38:39","modified_gmt":"2024-07-21T15:38:39","slug":"2-25","status":"publish","type":"post","link":"https:\/\/sustainabilityreport2023.helleniqenergy.gr\/en\/indicators\/2-25\/","title":{"rendered":"2-25"},"content":{"rendered":"<p>Complaints mechanisms according to company procedure A3.0039.00 in the section \u2018Reporting and investigation of health, safety and environmental incidents\u2019 are clearly identified, as well as the process of recording, reporting, evaluating, monitoring and controlling health, safety and environmental incidents.<\/p>\n<table>\n<thead>\n<tr style=\"height: 48px\">\n<th style=\"width: 276px;height: 48px\"><b>Number of Complaints on leaks<\/b><\/th>\n<th style=\"width: 40px;height: 48px\"><strong>AIC<\/strong><\/th>\n<th style=\"width: 39px;height: 48px\"><strong>EIC<\/strong><\/th>\n<th style=\"width: 41px;height: 48px\"><strong>TIC<\/strong><\/th>\n<th style=\"width: 124px;height: 48px\"><b>SUBSIDIARIES*<\/b><\/th>\n<th style=\"width: 523px;height: 48px\"><strong>Comments<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 24px\">\n<td style=\"width: 276px;height: 24px\"><span style=\"font-weight: 400\">Number of Complaints on leaks <\/span><\/td>\n<td style=\"width: 40px;height: 24px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 39px;height: 24px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 41px;height: 24px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 124px;height: 24px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 523px;height: 192px\" rowspan=\"4\">All complaints were reported in 2023 and were resolved in the same year according to the official procedure for resolution, including private or public bodies, stakeholders, media that expressed their opinion through articles, press releases etc.<br \/>\n<span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 72px\">\n<td style=\"width: 276px;height: 72px\">Number of complaints for discharge of liquid waste according to the relevant procedure<\/td>\n<td style=\"width: 40px;height: 72px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 39px;height: 72px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 41px;height: 72px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<td style=\"width: 124px;height: 72px\"><span style=\"font-weight: 400\">0<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px\">\n<td style=\"width: 276px;height: 48px\">Number of complaints for solid waste<\/td>\n<td style=\"width: 40px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<td style=\"width: 39px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<td style=\"width: 41px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<td style=\"width: 124px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px\">\n<td style=\"width: 276px;height: 48px\">Number of Complaints about Air Quality<\/td>\n<td style=\"width: 40px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<td style=\"width: 39px;height: 48px\"><span style=\"font-weight: 400\">1<br \/>\n<\/span><\/td>\n<td style=\"width: 41px;height: 48px\"><span style=\"font-weight: 400\">0<br \/>\n<\/span><\/td>\n<td style=\"width: 124px;height: 48px\">0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"footnote\">\n<p>*(OKTA=A, EKO\/ KALYPSO=B, DIAXON=C, EKO CYPRUS=D, EKO SERBIA=\u0395, EKO BULGARIA=F, JUGOPETROL=G, ASPROFOS=H)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complaints mechanisms according to company procedure A3.0039.00 in the section \u2018Reporting and investigation of health, safety and environmental incidents\u2019 are clearly identified, as well as the process of recording, reporting, evaluating, monitoring and controlling health, safety and environmental incidents. Number of Complaints on leaks AIC EIC TIC SUBSIDIARIES* Comments Number of Complaints on leaks 0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2-25 | 2023 Sustainability Report<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2-25 | 2023 Sustainability Report\" \/>\n<meta property=\"og:description\" content=\"Complaints mechanisms according to company procedure A3.0039.00 in the section \u2018Reporting and investigation of health, safety and environmental incidents\u2019 are clearly identified, as well as the process of recording, reporting, evaluating, monitoring and controlling health, safety and environmental incidents. 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